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FAQ

Top Questions

Skioo is a free web and app solution that gives skiers direct access to the ski slopes at a large selection of resorts in Switzerland and Norway. With Skioo, you don’t have to wait in line at the lift ticket office to buy your lift ticket; you also don’t need to buy your lift ticket in advance.

When creating your Skioo account, add your keycard (skicard) and choose between two payment methods:

  • With the Automatic Payment method, you’ll be automatically debited as you ski. You don’t need to worry about monitoring your account balance.
  • With the Prepay method, you regularly reload your keycard with the amount of your choice. You can check your remaining balance at any time.

No matter which payment method you select, Skioo ensures that you’re always charged in accordance with each partner resorts’ best corresponding rate.

Skioo itself is a free solution; there are no additional fees or hidden costs behind it.

If you sign up with Skioo and ski at one of our partner resorts for a specific time period, you’ll always be charged in accordance with the resort’s best corresponding rate.

Once you’ve downloaded your free iOS or Android Skioo app, you’ll need to start by creating an account and registering one or more of your keycards.

If you don’t have a keycard, you can order your new personalized Skioo keycard for the small fee of 5 CHF. Your new keycard will be sent straight to your registered address within two to three working days. Alternatively, you can buy a keycard at the lift ticket office and add it to your Skioo account.

You can then choose between two types of payment methods: the ‘Automatic Payment’ method or the ‘Prepay’ method.

With the Automatic Payment method, you’ll be automatically debited as you ski. You don’t need to worry about monitoring your account balance.

With the Prepay method, you regularly reload your keycard with the amount of your choice. You can check your remaining balance at any time.

Once you’ve finalized your registration, you can always check your balance and transactions on the go and easily manage the keycards in your account.

The Skioo app is available in both iOS and Android. You can simply download your free app from the Apple App Store (iOS version) or Google Play (Android version).

We advise you not to use Skioo for activities other than skiing or snowboarding at our partner resorts.

Yes you can. Once you’ve created an account for yourself, you can add one or more family members as additional users in your account. You’ll then have full immediate control over the transactions, keycards, and account settings of all your registered family members.

Keycard (Skicard)

Yes you do. To be able to access a ski resort, you’ll need to register at least one keycard in your Skioo account. Note that you can only register one keycard only per provider (Axess or Skidata).

To register a keycard, select the user of your choice. Then, select the ‘Manage user’ button, and finally the ‘Add your keycard’ button.

If you don’t have a keycard, you can order your new personalized keycard for 5 CHF. Once you’ve ordered your new keycard, it will be sent straight to your registered address within two to three working days. Alternatively, you can buy a keycard at the lift ticket office and add it to your Skioo account.

Once you’ve registered a keycard in your account, simply carry it in your jacket and head straight to the slopes!

If you don’t have a keycard, you can order your new personalized keycard for 5 CHF directly from your Skioo account. To do so, select the user of your choice, then the ‘Manage user’ button. Then, select the ‘Add your keycard’ button  and finally the ‘Order a keycard’ button.

Once you’ve ordered your new keycard, it will be sent straight to your registered address within two to three working days. Alternatively, you can buy a keycard at the lift ticket office and add it to your Skioo account.

Once you’ve registered a keycard in your Skioo account, simply carry it in your jacket and head straight to the slopes.

No; multiple Skioo users cannot use the same keycard. In order to successfully go through the lift gates at the resort, every Skioo user needs to have his/her own keycard.

To add a keycard for a specific user, start by selecting the user of your choice. Then select the ‘Manage user’ button, and then the ‘Add your keycard’ button.

If you weren’t able to go through the resort’s lift gate with your keycard, first verify whether the credit card in your Skioo account is still valid. If you’re using Prepay, please make sure that your account balance matches the rate of a full ski day at your selected resort.

Then, make sure that the keycard registered in your Skioo account is valid at the resort of your choice. Note that Ski resorts in Europe use either one of the two following lift gate access control systems: Skidata or Axess. Skidata keycards are generally incompatible with resorts that operate on the Axess system. Similarly, Axess keycards are generally incompatible with resorts that operate on the Skidata system. Keycard accessibility issues might therefore arise when a Skidata keycard card is used at Axess-enabled resort, and vice-versa.

To verify whether your keycard is a Axess or a Skidata one, inspect the format of your keycard’s serial number (usually found at the back of the keycard):

  • The serial number of Axess keycards (also called Smart Cards) generally follows the following format:

WTP : XXXXXXXX-XXX-XXX

  • The serial number of Skidata keycards generally follows the following format:

DTA : XX-XXXX XXXX XXXX XXXX XXXX-X

Finally, make sure to check out our Partner resorts page, which specifies each resort’s respective access control system (Skidata or Axess).

If you’re still facing access issues, please check our Support page to get in touch with one of friendly Customer Service Representatives.

If you lost your keycard, you have the ability to immediately block it directly in your Skioo account.

To block your keycard, select the user of your choice, then select the ‘plus’ button at the bottom right-hand-side of the keycard section. Finally, select the ‘Block’ button.

Payment methods

To activate your Skioo account, you’ll need to choose between two payment methods:

  • With Automatic Payment, your account will automatically debited as you ski. You won’t need to monitor whether you have any remaining balance in your account.
  • With Prepay, you’ll need to regularly reload your balance with an amount that matches the rate of a full ski day at your selected resort.

Keep in mind that with both methods, you’ll be charged in accordance with the resort’s best corresponding rate.

Yes, you have the flexibility to switch from one payment method to the other at any time. In your account menu, select the ‘Payment’ button. Once in the ‘Payment’ section, select the ‘Manage payment’ button.

If you select the ‘Prepay’ payment method, your account credit will last for 24 months (730 days). If your keycard is not used during a period of 18 months (530 days), Skioo will get in touch with you to notify you of the matter.

After 24 months (730 days), if your keycard has still not been used, both your Skioo account and the keycard in the account will be deactivated. The remaining credit on your account will expire and you will not benefit from a reimbursement.

When you use the ‘Prepay’ payment method, your account balance will be automatically transferred to the next season. Keep in mind, however, that you credit only lasts for 24 months (730 days).

After 24 months (730 days), if your keycard has still not been used, both your Skioo account and the keycard in the account will be deactivated. The remaining credit on your account will expire and you will not benefit from a reimbursement.

Billing

Skioo itself is a free solution; there are no additional fees or hidden costs behind it.

Once you’ve skied at one of Skioo’s partner resorts, Skioo will charge you in accordance with the resort’s best corresponding rate. For instance, if you’ve skied for several days in a row at a specific resort, you’ll be charged according to the best corresponding multi-day ticket offered by the resort of your choice.

No, Skioo won’t charge you on an hourly basis.

From a technical standpoint, there’s nothing hindering Skioo from charging you on an hourly rate. For the time being, however, we need to fully align our billing system with the pricing model of each of our partner resorts. Since our current partner resorts do not offer hourly rates yet, we’re unable to charge you on an hourly basis.

Having said that, rest assured that Skioo will always charge you in accordance with your resort’s best corresponding rate.

If you have been charged the wrong amount or have found a mistake in your receipt, please visit our Support page to get in touch with one of our friendly Customer Service Representatives. Our team will assist you further and rectify any error.

Your account balance is always shown in real-time, even if the bank transaction has not yet effectively gone through. As such, there might be a slight difference between the amount showcased in your account balance and the one listed in a user’s transaction sheet. This difference is generally automatically rectified as soon as the bank transaction has gone through.

Partner ski resorts

We’d love to hear from you! If you represent a Swiss resort, please get in touch with our team in Lausanne at info@skioo.com.

Skioo can only work at resorts that are members of our partner network. Note, however, that we’re currently in discussion with many resorts across Switzerland and Norway regarding future partnerships.

Make sure to regularly check out our Partner resorts page for an up-to-date listing of our partner resorts. If you wish to inquire about a specific resort, don’t hesitate to get in touch with us by visiting our Support page.

Although we’re currently in discussion with many resorts across Norway regarding future partnerships, some resorts are not yet compatible with Skioo. Make sure to regularly check out our Partner resorts page for an up-to-date listing of our partner resorts.

Also, we love hearing from you! Make sure to get in touch with us  and let us know which of your favorite resorts should be added to our listing.

Promotions & special discounts

We’re currently working on a loyalty program that would offer you discounts and other additional benefits throughout the ski season. We’ll make sure to notify you of the program’s launch via our newsletter. Stay tuned!

You can add a promo code in the ‘Promotions’ section of your Skioo account. The promo code will then be applied to all users who had already been registered in your account before the promo code was entered.

Not yet. However, we’re currently working on an online gift functionality. We’ll make sure to announce this launch through our newsletter as soon as it takes place.

If you’re facing issues with the activation of your promo code, don’t hesitate to get in touch with us through our Support page. Our friendly Customer Service Representatives will assist you further and rectify any errors.

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